Privacy Policy

We appreciate your interest in our website and would like you to feel comfortable with us. You can trust us to handle your data responsibly. Your privacy is extremely important to us and we kindly invite you to read the following information notice so you can see why and how we collect data from you and how it will be used by us.

We believe that trust comes through transparency.

With this, we wish to comprehensively and transparently inform you about how we would process the Personal Data provided (hereinafter collectively, "Personal Data") and/or collected during the process of placing an order online, by visiting our website www.uphealthadvice.com (hereinafter the "Website").

By submitting your Personal Data you may enjoy the advantages and benefits reserved exclusively for our customers. All of the information you give to us is confidential. We will only use your Personal Data in the ways and for the purposes listed in this policy.

1. WHO COLLECTS THE PERSONAL DATA

The entity that collects Personal Data, as DATA CONTROLLER (hereinafter "Data Controllers") is:

UpHealthAdvice Store, with registered office in Seychelles, email: privacy@uphealthadvice.com, for complaint about Data Protection.

2. WHY WE COLLECT THE PERSONAL DATA

To view our website, you are not required to enter your Personal Data.

We only collect, store and use your Personal Data if you provide it to us as part of the online order.

Personal Data will be processed for the following purposes:

execution of the sales contract, delivery of the product, accounting, and fulfillment of legal obligations, after-sales services;

Data Controllers could collect and process the following Personal Data:

• personal information: first name, last name;

• shipping and invoicing address, address of residence, city of residence, zip code, email address, phone number or mobile number, method of delivery and payment

Data Processors could collect and process the following Personal Data:

• name of the holder of the credit/debit card

• credit/debit card and expiration*.

*In this case, these are worldwide trusted companies managing payments made by debit or credit card

This is only to ensure that your order is promptly completed, the payment: cash on delivery or by credit/debit card (third part companies managing payments made by debit or credit card) is processed and the products you buy from us are delivered to the correct address; shortly after your order, you will receive an online order confirmation email in your inbox or reminders about a pending payment (Kauf auf Rechnung payment method available in Germany, Austria and Switzerland), but we won't use your personal information for marketing purposes unless you tell us this is ok.

3. WHAT HAPPENS IF YOU DO NOT PROVIDE THE PERSONAL DATA

Some Personal Data that we will point out during the purchase are required in order to execute the purchase, delivery of the product, accounting, and fulfillment of legal obligations, after-sales services.

Providing and processing of Personal Data for marketing purposes is optional and therefore the processing of the Personal Data for marketing purposes will take place only with your consent.

You may at any time revoke your consent to the marketing purposes contacting individually Data Controllers to the address mentioned in paragraph 1 (WHO COLLECT THE PERSONAL DATA). Withholding your consent precludes the pursuit of marketing purposes but will not have any effect on your ability to finalize your purchases.

4. HOW WE WILL PROCESS THE PERSONAL DATA

The Personal Data provided and/or collected by Data Controllers will be processed and stored by automated tools and, in some cases, they will be processed on paper (e.g. for the purposes of the delivery by the courier).

The Personal Data collected shall be stored for the time necessary to fulfill the contract or the provision of legal warranties or after-sales services in accordance with the terms of the retention required by the applicable law. The Personal Data collected for marketing purposes will be stored until the customer asks to revoke the registration or consent to the processing of the Personal Data.

Manage returns of products or possible claims of faulty products, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

5. WHO WILL PROCESS THE PERSONAL DATA

The Personal Data will be processed by:

• employees and associates of the Data Controllers designated as persons in charge of the processing;

• employees and associates of the Data Processors designated by Data Controllers including (i) subjects that manage online stores and that may view, edit and update the Personal Data entered into the CRM systems by which the Data Controllers process data for the purposes of e-commerce (ii) subjects that manage storing of the Personal Data on behalf of the Data Controllers in accordance with local and European agreements and laws;

• third party members in or outside the EU, Data Processors, used by the Data Controllers in particular for, shipping (shipping company, so you can receive your delivery at the exact address you provided), after-sales support (call center to ensure the deliverability of your online purchase without any problems as well as receiving information about the product).

The Personal Data may also be disclosed to third parties (these are worldwide trusted companies managing payments made by debit or credit cards). Personal Data will not be disseminated in any way. The Personal Data will be transferred outside of the country or of the European Union, in countries not providing for an adequate level of data protection, only in accordance with the safeguards set forth by applicable privacy laws.

We limit the data we share with third parties for the specific purposes for which they are needed. They are strictly controlled by us to ensure the protection of your data privacy. These companies can never use or transmit your data freely.

6. YOUR RIGHTS

You can at any time request information on Personal Data collected, used, disclosed or processed by the Data Controllers (right of access), as well as request for integration, rectification or erasure and object to their processing. Furthermore, starting from 25th of May 2018 (when Regulation (EU) 2016/679 applies), you can exercise the following rights also: restriction of processing, data portability, and lodging a complaint with a supervisory authority.

In particular, you have the right to object and withdraw your consent, in whole or in part, to the collection, use, disclosure or processing of your Personal Data for purposes of dispatching advertising material, direct sales or for the fulfillment of market surveys or commercial communication both automated (email, other systems of distance communication as, by way of example: SMS, MMS) and traditional (paper mail).

If you prefer that the processing of your Personal Data is carried out solely by means of traditional contact methods, you may object to the processing of your Personal Data by means of automated contact methods.

In order to exercise your rights above and/or submit inquiries or complaints with regard to the processing of your Personal Data, you may send a request to the Data Controllers by writing to this email: privacy@uphealthadvice.com or to the postal address and contacts mentioned in paragraph 1 (WHO COLLECT THE PERSONAL DATA) of this information notice.

7. OUR USE OF COOKIES

We may collect information about your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability. However, all of the information we collect through cookies is confidential. We will only use it in the manner outlined in the current policy.

Many web surfers are concerned about their privacy and the use of 'cookies' on the Internet. Cookies are small files that can be used to store the information you have already provided. Cookies cannot be used to "steal" information about you or your computer system. This website uses cookies to remember your preferences. For example, the website may remember which page you view, in order to make your next visit more convenient. Nevertheless, if you don't like having any cookies you can disable them at any time in your web browser's Internet Options. This will, however, have a negative impact upon the usability of many websites, including this one.

8. CONTACT

At any time you can request free information about the data we have stored, their origin and recipients as well as the purpose of the storage. Please contact us by email at privacy@uphealthadvice.com or write to the postal address mentioned in paragraph 1 (WHO COLLECT THE PERSONAL DATA) of this information notice. If you would like to request the correction, blocking or deletion of data, or if you wish to revoke your consent to the use of the data or object to the use of the data, please contact us to the above-mentioned addresses.